Returns & Exchanges

At DUCATI HOME AUTOMATION, we stand behind the quality of our gate openers and automation systems. If you are not completely satisfied with your purchase, you may return the item within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and details regarding the specific automation components you wish to return.

• 2.
  Prepare the Package

  Securely pack the products in their original packaging, ensuring all hardware, remote controls, and installation manuals are included.

• 3.
  Ship to Our Warehouse

  Affix the provided return shipping label and drop off the package at an authorized carrier location to begin the transit process.

• 4.
  Inspection and Refund

  Once our technicians verify the kit is in original condition, we will process your refund or dispatch your replacement unit within 5 business days.